Privacy Policy

1. Introduction

Welcome to Solara AI, operated by Solara Global Technologies Incorporated("Solara AI", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, applications, AI-powered travel assistant, subscription services, booking platform, and any related products or services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described herein.

2. Company Information

3. Scope of this Privacy Policy

This Privacy Policy applies to:

• our website;
• user accounts;
• subscription services;
• AI-powered travel assistant;
• hotel and flight booking services;
• customer support;
• marketing communications;
• mobile applications;
• any future products and services offered by Solara AI.

This Privacy Policy does not apply to third-party websites or services that maintain their own privacy policies.

4. Information We Collect

Depending on how you interact with our Services, we may collect the following categories of information.

Personal Information

When you create an account or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Country of residence
• Nationality
• Billing address
• Profile information
• Account credentials
• Password (encrypted)
• Subscription details

Travel Information

To provide personalized travel recommendations and booking services, we may collect:

• Destination preferences
• Departure location
• Travel dates
• Number of travelers
• Budget preferences
• Accommodation preferences
• Transportation preferences
• Flight preferences
• Hotel preferences
• Travel history
• Saved itineraries

Booking Information

When you complete reservations through Solara AI, we may process:

• Passenger names
• Booking references
• Reservation history
• Hotel bookings
• Flight bookings
• Booking confirmations
• Cancellation requests
• Refund requests

Payment card information is never stored directly by Solara AI and is securely processed through trusted payment providers such as Stripe and PayPal.

AI Conversation Data

When interacting with our AI Travel Assistant, we may collect:

• Questions submitted to the AI
• Messages exchanged
• Uploaded travel information
• Preferences shared during conversations
• AI-generated recommendations
• Conversation history

These conversations may be securely stored to improve our Services, provide continuity across sessions, and enhance AI performance.

Device Information

We automatically collect technical information including:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Time zone
• Referring URLs
• Session duration
• Crash reports
• Diagnostic information

Cookies and Analytics

Our Services may use cookies and similar technologies provided by Solara AI and trusted third-party providers to improve functionality, enhance security, analyze website usage, and optimize user experience.

These technologies may include, where applicable:

• Google Analytics
• Essential Cookies
• Functional Cookies
• Performance Cookies
• Security Cookies
• Similar analytics and measurement technologies

5. How We Use Your Information

We process your personal information to:

• Create and manage your account
• Authenticate users
• Process subscriptions
• Provide AI-powered travel assistance
• Personalize recommendations
• Generate travel itineraries
• Facilitate hotel bookings
• Facilitate flight bookings
• Process payments
• Prevent fraud
• Detect abuse
• Improve our AI models
• Analyze platform performance
• Improve customer support
• Send transactional emails
• Send booking confirmations
• Respond to customer inquiries
• Comply with legal obligations
• Protect our users and platform

6. Legal Basis for Processing (GDPR)

If you are located within the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar privacy laws, we process your personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests
• Public interest where applicable

7. Third-Party Services

To provide, maintain, and improve our Services, Solara AI may utilize trusted third-party service providers to support various aspects of our platform, including travel booking facilitation, payment processing, artificial intelligence services, cloud hosting, analytics, customer support, security, and other operational functions.

Depending on the Services you use, your location, and the availability of specific features, these providers may include, where applicable:

• Expedia
• Skyscanner
• Amadeus
• TripAdvisor
• Stripe
• PayPal
• Google
• Anthropic
• Amazon Web Services (AWS)
• Other trusted third-party service providers

Where necessary to provide the requested Services, limited personal information may be shared with these providers in accordance with applicable laws, contractual obligations, and their respective privacy policies.

8. Payment Processing

Payments made through Solara AI may be securely processed by trusted third-party payment service providers, including Stripe and, where available, PayPal.

The payment methods available to you may vary depending on your location, the Services you use, and future platform updates.

Solara AI does not collect or store complete payment card information. Payment data is securely processed by the applicable payment provider in accordance with industry security standards, including PCI-DSS where applicable, and their own privacy policies.

9. AI Services

Our platform uses artificial intelligence to assist users with:

• travel planning;
• itinerary generation;
• destination recommendations;
• hotel suggestions;
• flight recommendations;
• budgeting guidance;
• travel-related insights.

Our Services may utilize artificial intelligence technologies provided by trusted third-party AI providers, including Anthropic, to deliver conversational travel assistance, personalized recommendations, itinerary generation, and related features. The AI technologies used by Solara AI may evolve or change over time as our platform develops and new technologies become available.

Although we strive for accuracy, AI-generated responses should not be considered professional travel, legal, financial, immigration, medical, or governmental advice.

10. Data Security

We implement appropriate technical, administrative, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• Secure HTTPS encryption
• Encrypted password storage
• Secure cloud infrastructure hosted on Amazon Web Services (AWS)
• Access controls and authentication mechanisms
• Continuous monitoring and logging
• Firewalls and infrastructure security
• Routine security updates and maintenance

While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

11. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our Services
• Fulfill contractual obligations
• Comply with applicable laws
• Resolve disputes
• Enforce our agreements
• Improve our platform

When information is no longer required, we will securely delete, anonymize, or archive it in accordance with applicable legal requirements.

12. International Data Transfers

Solara AI operates internationally.

Your information may be transferred to, processed, and stored in countries outside your country of residence, including the United States and other jurisdictions where our service providers operate.

Where required by applicable law, we implement appropriate safeguards to ensure that international transfers comply with GDPR and other applicable privacy regulations.

13. Your Privacy Rights (GDPR)

If you are located within the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar privacy protections, you may have the following rights:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to data portability
• Right to lodge a complaint with your local supervisory authority

Requests may be submitted using the contact information provided at the end of this Privacy Policy.

14. California Privacy Rights (CCPA)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to know what personal information we collect
• Right to request deletion of personal information
• Right to correct inaccurate information
• Right to access collected information
• Right to opt out of certain data sharing where applicable
• Right not to be discriminated against for exercising your privacy rights

To exercise your rights, please contact us using the contact details below.

15. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and provide essential functionality.

Cookies may be used to:

• Keep you signed in
• Remember your preferences
• Analyze website traffic
• Improve website performance
• Measure marketing effectiveness
• Detect fraud and security threats

You may disable cookies through your browser settings; however, doing so may affect certain features and functionality of the Services.

For additional information, please refer to our Cookie Policy.

16. Marketing Communications

We may send you emails regarding:

• Account notifications
• Booking confirmations
• Subscription information
• Product updates
• Security alerts
• Promotional offers (where permitted by law)

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Please note that transactional and service-related communications cannot be opted out of while maintaining an active account.

17. Third-Party Websites

Our Services may contain links to third-party websites and services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

18. Children's Privacy

Solara AI is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that personal information has been collected from an individual under 18, we will take reasonable steps to delete such information promptly.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal obligations, or business practices.

When material changes are made, we will update the "Last Updated" date displayed at the top of this Privacy Policy.

Your continued use of the Services after such changes become effective constitutes your acceptance of the revised Privacy Policy.

20. Third-Party Trademarks

All third-party company names, trademarks, logos, product names, and service names referenced within the Services or this Privacy Policy remain the property of their respective owners.

Any reference to such names is made solely for identification and descriptive purposes and does not imply endorsement, sponsorship, affiliation, certification, or an official partnership with Solara AI unless expressly stated.

21. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

22. Acceptance of this Privacy Policy

By accessing or using the Services provided by Solara AI, creating an account, purchasing a subscription, interacting with our AI-powered travel assistant, or making travel reservations through our platform, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the Services.